Policies and Procedures graphic

Procedural Skills 

It’s Never Too Late to Run a Kick-Ass Meeting/Organization



Procedural Skills are the skills that help us function efficiently. They are used in groups and organizations of all kinds. They are also used in families and by individuals for solo tasks.

They are the skills that help us interact effectively with others in a business or group setting. Procedural skills support relational skills by facilitating organized, sequential processes and procedures.

Improving your Procedural Skills means learning:

  • To be aware and tuned in to others

  • To organize your thoughts

  • To present concepts and proposals in a succinct and organized manner

  • To communicate clearly and assertively (but not aggressively)

  • To maintain or strengthen professional boundaries

  • When and how to set appropriate limits

  • To keep business topics clearly defined

  • To recognize and understand your emotional triggers

  • How to manage yourself emotionally within a group

One of the reasons for this website was not only to help you assess your skill strengths and weaknesses and gain proficiency but to also help you understand how the types of skills complement each other.

The relational skills and procedural skills are interdependent. Improving relational aspects will help with procedural aspects. Getting better with procedural elements will help you handle the relational aspects more easily.

In an organization, procedural skills help the group move forward and can assist those with limited group process experience. Effective procedures provide guidance for facilitators. Procedural tools help groups run smoothly with fewer squabbles among the members and can facilitate the resolution of any conflicts that arise.

Members of an organization might find it difficult to get along if the leader has weak relational or procedural skills. When the leader and members have both sets of skills, the group is more organized, has less confusion, and their meetings are more productive. There will also be cleaner communication and diversity of opinion will be welcomed rather than feared. Hence the members will make better decisions.

A skilled facilitator will keep issues from getting tangled together. They will also use procedural tools to recognize when an issue has been brought to a staff meeting prematurely and will send it back to the team or committee to finish the work at their level before asking the larger group to weigh in. 

Procedural resources improve clarity and group process, which keeps conflict at a minimum. Relational resources increase awareness and improve communication. This decreases conflict and improves the ability to address conflicts that arise – usually when they are still small.


The Dreaded Meetings and Why You Hate Them

Do you dread staff meetings? Committee meetings? 

It’s a common belief that many business meetings are a waste of time. However, few ever ask why or offer concrete suggestions for how to improve them.

I believe that meetings are unfairly maligned and suffer from the same misguided blame that PowerPoint software experiences when used for boring and irrelevant presentations.

Those who hate them have likely not experienced a necessary, properly prepared, and well-run meeting.

group meeting around a table

If you hate meetings, I guarantee that what you hate is:

a disorganized gathering where poorly defined issues are discussed prematurely, which then get entangled with other issues, resulting in avoidable squabbling because of confusion and off-topic discussions.

Participants are not only bored and frustrated when the leader and participants are ill-prepared, but they erroneously believe that the excruciating nature of meetings is unavoidable.

Participants often worry that one of the reasons meetings are unproductive is because of too much disagreement. However, the so-called disagreements surface only when an untrained facilitator allows participants to go down rabbit holes on adjacent aspects of a poorly defined issue.  

The chaotic mess that many of us are required to attend each week is no fun. It’s a gathering that impersonates a meeting.

The good news is that this is a solvable problem.

I’ve attended meetings that were stunningly productive and uplifting. I felt inspired by how well members got along when they had group process skills and were led by a top-notch facilitator. 

Engaging, productive meetings do happen. They are efficient, well-facilitated by competent leaders, and only held when necessary. Participants enjoy them because they make their job easier and don’t waste their time.


Click on the Procedural Skill you want to learn more about:

folder with Procedures on the tab

Organizational Processes and Procedures

These are the skills that help an organization run smoothly. Clear, detailed policies are essential as are written instructions for effective procedures. Organizations use well-crafted processes to maintain the functioning of the group.

woman standing facilitating a meeting of four others

Leadership Skills

An effective leader will have almost all of the relational and procedural skills, as well as creativity and critical thinking skills. A tall order for sure. The good news is that a bright, confident and coachable person can quickly learn all of them.


women sitting at a conference table

Group Process & Facilitation

Unless you’ve been in a highly functioning organization you might not have group process skills or have experienced meetings run by a skilled facilitator. How we participate in a group can improve how it functions and how members get along.

couple listening to each other

Direct Compassionate Communication

Direct and compassionate communication does not come naturally to most of us. The NVC communication model teaches how to remove judgment from your messages which will transform how they are received.



Conflict Resolution

The secret to resolving conflicts is for each party to understand the concerns of the other. We often think we understand, but we might simply see it as something we don’t agree with and then continue to try to convince them to see it our way. The conflict resolution process is straightforward but not simple.


Go to the next skill set –  Group Process Skills >>